407 ETR to advise clients about internal theft of customer data

TORONTO, May 16, 2018
407 ETR is communicating directly with approximately 60,000 customers by mail to inform them that their account name, mailing address and, in some cases, their telephone number was removed from the 407 ETR office at some point during the last 12 months.
No other information related to the account was obtained, such as: credit card, bank information, password, license plate number, vehicle information, account balance or travel history.
There is no indication of any external violation of the 407 ETR systems. The incident is being investigated as an internal data theft.
407 ETR was informed of this problem on Thursday, May 10. In response to this incident, 407 ETR immediately launched an investigation with the support of external security experts. We have also notified the appropriate authorities, including the local police, the Office of the Privacy Commissioner of Canada and the Ontario Ministry of Transportation (MTO). The MTO has reported that the Ontario Information and Privacy Commissioner has also been informed.
While it is unlikely that these stolen data present a risk of identity theft or financial damage, 407 ETR will offer all affected customers free credit monitoring services and protection against identity theft to each affected customer for one year. The details of how to obtain this service will be included in the notification letter.
The company takes this matter very seriously because the privacy and protection of our customers’ information is of the utmost importance. We sincerely apologize for this incident and will continue to do everything possible to ensure the total resolution of this matter.

Mangat Media

Rajbir Mangat

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